Understanding client needs and building strong customer relationships have been central to S C Monalisa’s professional experience of over ten years. Her work has spanned customer relations as well as technical operations and service, giving her exposure to both people-facing and technology-oriented functions. She has also worked in areas such as customer retention and upselling, developing an understanding of maintaining relationships while responding to evolving client requirements. At Dhwani Foundation, Monalisa serves as Manager – MIS & Technology, bringing this combination of customer and technical experience to her role. She is a Computer Science graduate from Biju Patnaik University of Technology, Odisha.
